Users can start flows and then pause them, and those same flows can be made to appear on the user’s Contact record where an agent can resume and complete the flow. This requires and relies on…
4 ideas for creating a seamless handoff from sales to customer
Team Handoffs
UnofficialSF – Useful Resources about Salesforce Flow, Next Best
Sales Handoff - Recapped
Adding Flow Screen Components to a Screen – UnofficialSF
Next Generation Application Development, Alex Edelstein
From Mitch Lynch: New Progress Indicators for Flow – UnofficialSF
UnofficialSF – Useful Resources about Salesforce Flow, Next Best
Using Serialization with Flow to Store Session Data and Enable
Using Serialization with Flow to Store Session Data and Enable
Super-Size Your Flow With AppExchange & Community Components
Introducing Flow Base Components – UnofficialSF